1. Order Cancellation
1.1 Cancellation by Customer
- You may cancel your order within [specify time frame, e.g., 24 hours] of placing it. To cancel your order, please contact our customer service team at order@fabrokkindia.com . Once your order has been processed or shipped, it cannot be canceled.
1.2 Cancellation by Fabrokk India
- Fabrokk India reserves the right to cancel any order for any reason, including but not limited to: the product being out of stock, errors in pricing or product description, or issues with your payment method. In such cases, we will notify you promptly and issue a full refund.
2. Return and Exchange Policy
2.1 Eligibility for Return
- Items must be unused, unwashed, and in their original packaging with all tags attached. Returns must be initiated within 2 days of receiving the order. To initiate a return, please contact our customer service team at order@fabrokkindia.com with your order details.
2.2 Non-Returnable Items
- Certain items are not eligible for return, Please review the product description before purchasing.
2.3 Exchange Policy
- If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.
3. Refund Policy
3.1 Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days].
3.2 Partial Refunds
- Partial refunds may be granted in cases where items are not returned in their original condition, or where there are missing parts or damages not due to our error.
3.3 Shipping Costs
- Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
4. Late or Missing Refunds
- If you haven’t received your refund within the specified time frame, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at order@fabrokkindia.com
5. Contact Information
- For any questions or concerns regarding cancellations, returns, or refunds, please contact our customer service team at order@farokkindia.com
6. Changes to this Policy
- Fabrokk India reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page and will become effective immediately.